Privacy Policy

At Nexo Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our e-commerce platform.

Information We Collect

We collect information that you provide directly to us, including: • Name and email address when you create an account • Phone number and delivery address for order fulfillment • Optional profile information such as date of birth and gender • Order history and preferences • Communication preferences

How We Use Your Information

We use the information we collect to: • Process and fulfill your orders • Communicate with you about your orders via WhatsApp and email • Provide customer support • Send promotional materials (only with your consent) • Improve our products and services • Prevent fraud and enhance security

WhatsApp Communication

We use WhatsApp to send order confirmations and communicate about deliveries. When you place an order, your order details and delivery address will be shared via WhatsApp for efficient order processing. This is done with your explicit consent during checkout. We do not share your WhatsApp number with third parties.

Data Storage and Security

Your data is stored securely using industry-standard encryption. We use: • PostgreSQL database for structured data storage • Cloudflare R2 for secure image storage • Secure authentication via Better Auth with encrypted passwords • Session tracking for security (IP address and user agent) • Rate limiting to prevent unauthorized access

Third-Party Services

We use the following third-party services: • Google OAuth - For secure sign-in (optional) • GitHub OAuth - For secure sign-in (optional) • Vercel Analytics - For anonymous usage statistics • Resend - For transactional email delivery • Cloudflare R2 - For image hosting These services have their own privacy policies and we recommend reviewing them.

Cookies and Tracking

We use cookies and similar technologies to: • Keep you signed in • Remember your preferences (language, theme) • Analyze site usage (via Vercel Analytics) • Prevent fraud and abuse You can control cookies through your browser settings.

Your Rights

You have the right to: • Access your personal data • Update or correct your information • Delete your account and associated data • Opt-out of marketing communications • Export your order history To exercise these rights, please contact us through our contact page.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order history is retained for legal and accounting purposes. You may request deletion of your data at any time.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the 'Last Updated' date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our contact page or via our social media channels.